DSH - Napa: Family & Friend Resources

This page is designed to answer basic questions for families and friends to support and communicate with the patients housed in our facility. Family and friends are encouraged to participate in the wellness, recovery, and treatment planning process of the patients in our care.

Visiting a Patient:

Please visit the Hospital's Visitor Information Page.

Depositing Funds for a Patient

DSH offers deposit services for family and friends of our patients to send funds to their accounts. Patients may use these funds for a wide range of purchases, including those at the facility's commissary.

To Deposit by Mail:

Personal checks, cashier’s checks or money orders should be made payable to:

DSH Napa for [patient name]

Example: DSH Napa for John Doe

Please mail checks to:

Trust Office
Department of State Hospitals - Napa
2100 Napa-Vallejo Highway
Napa, CA 94558

Please Note:

• The sender must include their name and address with all incoming funds.
• Cash and traveler's checks are not accepted and will be returned to the sender.

Other Deposits:

Select a language to learn more about how to deposit online, via mobile app, via phone, or at an on-site terminal.

Select Language: English | Español (Spanish) | 한국인 (Korean) | Tagalog |
繁體中文 (Traditional Chinese) | Tiếng Việt (Vietnamese)

Napa State Hospital has two credit card deposit terminals; one located in the Visitor Center in the Secure Treatment Area and the other in the Visitor Center for Program 4.



Deposit terminal in the Secure Treatment Area Visitor Center.



Deposit terminal in the Program 4 Visitor Center.

Sending Mail and Packages to a Patient

We welcome family and friends to send mail and packages to patients. This section explains how to ensure your items reach a patient in a safe and timely manner.

Please send mail and packages to:

Patient’s full Name] - [Unit (if known)]
Department of State Hospitals-Napa
2100 Napa Vallejo Highway
Napa, CA 94558-6293

Letters are scanned by an electronic device. Those containing anything other than correspondence will be returned to the sender.

All incoming mail and packages will be opened and searched for contraband by Hospital Police.

Sending Packages

DSH-Napa can only accept packages from vendors or online retailers and must be received through the U.S. Postal Service or common carrier. Packages delivered by visitors or assembled from home will not be accepted.

DSH Napa is currently offering My Care Pack Canteen Services to patients who reside at the hospital as well as to family and friends who prefer to use this service to order items for a patient. To use this service, please visit www.mycarepack.com.

Please note:

• Not all products advertised online are allowed at DSH-Napa. See the Statewide Contraband List for items that are not allowed in patients' possession. This includes items restricted to use under supervision or items prohibited as a condition of parole.

Calling a Patient

Patients may use the public telephone in their unit to make outgoing collect phone calls. A patient may also receive incoming calls if they or another patient is available to answer the public telephone.

If you know what unit your loved one is on, you can call the hospital's main number at (707) 253-5000 and ask for the unit payphone’s number.

Friends and Family Support Group

Who we are:

The Family & Friends Support Group (FFSG) of Napa State Hospital is a family-led group providing support, guidance and understanding to its members on mental health issues. Meetings are an opportunity to learn more about the hospital and the many services offered to your family member. Participants engage with and listen to presentations by mental health treatment experts. Please note: This group is not associated with the National Alliance on Mental Illness (NAMI). Participation in NAMI is not required; however, it is encouraged as a resource and additional support system.

Meeting Calendar for 2026