DSH - Patton: Family and Friend Resources
Telephone Access for Patients
On each residential unit there are two telephones available to patients - one is for outgoing calls and one is for incoming calls. Outgoing phones are left on all the time, 24 hours/day; however, incoming phones are shut off from 10 p.m. each evening to 6 a.m. each morning.
Mailing Services
Letters
- All incoming and outgoing letters to and from patients (exception - WIC 5358/LPS patients have the right to receive unopened correspondence, which will be opened in front of staff) shall be opened and inspected for contraband by staff.
- All photos, received through the mail, will be screened by the staff. Polaroid pictures are not allowed to come in through the mail. Patients are not allowed to have any photos that resemble themselves as adults. Patients are allowed photos of themselves as children or youths, but any photo (even of close relatives) that resemble the patient as an adult are not allowed. Additionally, photos of victims are prohibited.
- All oversized and bulky letters shall be considered to be packages and shall be opened in the Hospital Package Room.
Mailing Packages
Patients may not receive packages from home or from friends. All packages to patients must be purchased from a vendor. DSH-Patton has a contract with a vendor to provide common items to patients in the facility. However, families and friends are permitted to do business with any legitimate mail-order company (such as Wal-Mart or JCPenney) as long as the purchased items are shipped directly from the business and not to a family member first. When those items are received from a vendor they must still abide by all rules outlined on the Allowable Items and Contraband List.
Any item that constitutes a safety or potential security concern can be denied or confiscated. For example, items packaged in glass or metal containers will not be allowed.
- All packages will be opened, searched and inspected prior to going to patient.
- Unapproved items will be returned to the sender at the patient’s expense.
- Packages will not be accepted in the Visiting Center. Visitors may not bring items to the mailroom for delivery to a patient.
- Instructor vendor to delivery packages to Mailroom staff between the hours of 8:00 a.m. and 4:00 p.m., Monday through Friday (excluding holidays).
- Packages left by a vendor at a location other than with Mailroom staff (for example left outside the door or at another hospital location) will be at risk for loss or delay in delivery.
- The package should be labeled with the first and last name of the patient, as well as their home unit to ensure proper and timely delivery of mail from Netflix or RedBox vendors.
Package Limits:
9 CA ADC § 4420BARCLAYS OFFICIAL CALIFORNIA CODE OF
REGULATIONS
Barclays Official California Code of Regulations
Title 9. Rehabilitative and Developmental Services
Division 1. Department of Mental Health
Chapter 16. State Hospital Operations
Article 4. Support Services
9 CCR § 4420
§ 4420. Limitations on Size, Weight, Volume and Frequency/Number of Packages
Allowed.
This section constitutes the formal facility policy on the size, weight, volume and
frequency/number of packages allowed.
(a) All sent or received items that do not fall under the definition of “Mail” in Section 4415 of
these regulations constitute packages.
(b) Each package sent, and each package received shall not be more than 24 inches long by 19
inches in length by 12 inches high and shall weigh no more than 30 pounds.
(c) A state hospital may limit an individual patient's maximum number of incoming packages
based on staffing and hospital ground limitations. If the facility chooses to impose limits, such
limits shall be according to the following: three packages per individual patient per calendar
quarter for the first three quarters of the year (January-March, April-June, July-September) and
four packages per individual patient during the fourth quarter of the year (October-December).
(d) Packages sent to the facility that are not within the limits set forth in subsection (b) and (c)
above shall be returned to the sender.
(e) The limitations set forth in the section shall not apply to Confidential Mail as such term is
defined in Section 881(c) of these regulations.
Note: Authority cited: Sections 4005.1, 4027 and 4101, Welfare and Institutions Code.
Reference: Section 5326, Welfare and Institutions Code.
Web Orders:
- Please visit https://accesscatalog.com or call (636) 888-7003
- The Access Corrections call center is open 7-days a week, 24-hours a day, 365 days a year and accepts Visa or Mastercard.
- Access Corrections allows family and friends to order items from the current canteen menu to be delivered to their loved one directly to the unit and is not counted as part of the quarterly package limits.
- The patient’s 7-digit hospital identification number will be needed to process any of the above transactions.
Patient's Account - Adding Money
Deposits
- Please visit www.accesscorrections.com or call (636) 888-7004
- Select "California" and "Patton State Hospital" in the dropdown menu.
- Input Patient's ID by adding "8" in front of the 7-digit Patton ID number as required to deposit funds by phone or website.
- This will allow your family or friend to use the money you deposit toward canteen, vending, and/or purchase items from outside vendors.
- The deposit limit is $200.00 every 7 days per patient. This security function is under review. Any changes will be announced at a later date.
- To speak to a live person from Access Corrections, please call (636) 888-7004
Checks/Money Orders:
Make Payable to:
Patton State Hospital for (insert patients name) (Example; “Patton State Hospital for Jane Smith”)
- Sender's name and address must be included with all checks or money orders.
- First time and out of sequence checks will have a two-week hold placed on them
- Cash, traveler’s checks, and blank checks or money orders are not accepted and will be returned to sender.
Mailing Address:
Department of State Hospitals - Patton
ATTN: Trust Office
3102 E. Highland Ave.
Patton, CA 92369
Walk-In
Visit our Administration Building in front of the flag pole.
Accounting Office Hours:
Monday through Friday 8:00 a.m. to 4:30 p.m. (Closed holidays and weekends)
Neighbors Meeting
The Department of State Hospitals - Patton holds neighborhood meetings, which are open to the public. The purpose of this meeting is to give the hospital an opportunity to discuss with local residents upcoming hospital events and changes. The public will also be able to ask questions regarding any of their concerns. The meetings are held in the Administration Room 103A on the scheduled dates and times listed below.
MEETING SCHEDULE: No meetings currently scheduled
Family and Friends Education and Support Meeting
The Family & Friends Education and Support Group is an opportunity for the family members and significant others of the individuals committed to a state hospital to learn more about DSH-Patton services offered, legal commitments of the individuals that we serve, diagnosis and treatment of mental illness. This quarterly meeting provides a venue for family and friends to engage with an administrative representative. The meeting is currently held for English speaking participants and takes place virtually using the platform WebEx. We look forward to you joining us on the 3rd Thursday in months of March, June, September, and December from 5-6pm!
- March 20: Clinical Administrator
- June 19: Hospital Administrator
- September 18: Executive Director
- December 18: Medical Director and Nurse Administrator
We continue our commitment to providing opportunities to family and friends and would love to hear from you. To assist us with this endeavor, we have put together a brief survey to help assess those needs: Survey for Family & Friends Education and Support Group.
For any questions regarding the survey or you would like to sign up to receive a WebEx link to our meeting, please contact:
Sandy Suarez, LCSW, Family Liaison
Desk: (909) 742-5247
Email: Sandy.Suarez@dsh.ca.gov
Educational and Community Resources
TThe following educational and community resource brochures were prepared to support family and friends of DSH-Patton patients. Please click on the links to download a PDF version of these brochures or pick up a hard copy at the following DSH-Patton locations: Visiting Center, Trust Office, or Hospital Police Department Dispatch. Brochures are available both in English and Spanish.
Disclaimers:
Mental Health Brochures: This information is for educational purposes only and should not be considered medical advice. Always consult with a qualified healthcare professional for any health concerns or before making any decisions related to your health or treatment.
Community Resource Brochures:
The resource brochures are designed as a public service to provide information and support. We hope to offer a valuable tool for accessing resources when coordinating a discharge or facing a challenge that requires seeking additional support. The resources listed in these brochures are publicly available listings. DSH-Patton does not endorse the organizations, services or resources mentioned nor do we guarantee the information provided is current, accurate or reliable. Family and friends are encouraged to independently verify any information and make decisions based on their own needs.
English
- Bipolar Disorder Brochure
- Depressive Disorder Brochure
- SanBernardino County Resources
- Schizoaffective Disorder Brochure
- Schizophrenia Disorder Brochure
Español (Spanish)